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24 Nov I am looking for a creative way to deal with a common problem. The owner needs to sell the business. The value of the business depends on the owner’s continued involvement for at least 18 months. The owner is not amenable to employment and the buyer does not want a consulting agreement. Any ideas?

The first thing I'd try is to find out what the specific issues of consulting verses employment of the selling and buying parties were. Talk with each of the parties; find the common ground in the specifics of what they both agree on. I'd then...

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24 Nov I own a landscaping business which has been declining. The majority of my business comes from residential customers and a small portion from commercial contracts. Our prices are competitive, no recent increases, but customers started to decline our services. What can I do to find out the true reason behind it?

For one, talk to your customers. Being in business means building a relationship with your customers, and if they have a problem with your business that you don't know about, ask yourself if you have been listening to them. Talk to the customers that haven't...

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24 Nov Membership at my gym is falling. I’ve been in business 2 years and have state of the art equipment. I’m actively advertising and have established a presence in a local community, but don’t seem to attract enough of the new members and in addition our rate of renewal from the existing clients has started to decline. How can I turn this around?

While it sounds like you're doing the right things to run a gym if you want to draw new people in, you need to do something unique. What kind of group fitness classes do you offer? Talk to your existing members or set up a...

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24 Nov I’m considering offering teleclasses to my employees so they can learn new things. Is there an advantage to doing it this way rather than holding a company retreat or similar and doing it in person?

There are several advantages to a teleclass if your company is large enough to support it. You can reach a wider audience for less cost. It's more environmentally sound to not have people traveling all over the place. People can review later if they want....

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24 Nov I have a small fashion boutique store and after being at my current location for 3 years, my landlord has raised my rent and I simply cannot afford to stay here any longer. I have looked around for a new home for my store but the asked rent is too high for me. I would love to be able to negotiate with my existing landlord but need help with the strategy. What can I say to him so he will agree to reduce the rent?

First of all, keep in mind that real estate works in cycles. By agreeing to a longer-term lease with your landlord, you might put yourself at a slight disadvantage in the future, let that idea alone for now. Remind him that it won't be easy...

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24 Nov We are open 6 days a week, today being Wednesday; we might get 2 people in all day. This trend has been happening since January of this year, every Wednesday the same. My question is do you think it would hurt my business to go ahead and just close on Wednesdays?

You need to consider whether it's worth the time to stay open. Do you have a large electricity output? Are there costs associated with operation that need to be offset by actual customers on a daily basis? Is there a reason for the slow day...

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24 Nov Our leather supplier increased his price, part of which we need to pass on the customers. Switching suppliers might require a trial and error period if no prior relationship is established. Are there other options besides switching to a new supplier and the potential future quality of my products?

When you're talking about working with suppliers, you're talking about a relationship with another business owner. That relationship has to be about more than money. I can see that you're concerned about quality, but have you considered service? Delivery? How fast you're taken care of...

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