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24 Nov Self-employed artist needs advice about record keeping. Lately my business has been growing and I find myself in need of having more than a pen and paper record /receipt keeping system. Unfortunately, I am not very familiar with different types of software options. Would you suggest a starting point for me?

There are several options for accounting software that can help you out. QuickBooks is by far the most popular, well-known application for this, but that doesn't necessarily mean that it's the best for your needs. How many different reports do you need? Do you have...

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24 Nov My wife and I have a well-established dry cleaning business. Due to increasing operating costs we are in a real need to raise our prices but are concerned that a lot of people will complain and that potentially we can lose some of our customers. Anything we can do to make this a smoother transition?

Honestly, you may be worrying too much about this. A common problem that small business owners have is that they underestimate their own product and its worth. A reasonable price increase is unlikely to drive away most of your key customers and might even draw...

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24 Nov I’m developing a compensation plan for outside sales reps selling a managed IT solution. I’m starting from scratch so any tips, examples or suggestions would be greatly appreciated. No point in trying to reinvent the wheel, right?

For one thing, keep the compensation simple. Percentages of order values work well in cases like this. Decide if you're doing straight commission or a base plus commission. Try to keep the program incentive based on performance and long term contractual agreements. If you speak...

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24 Nov I am the owner of an Italian restaurant that is losing its customer base due to economic times. I understand that people are cutting down on their expenses but is there anything I can do to keep my business alive and attract more customers?

This is a good time to look at your marketing. Repeat business often lulls owners into not searching for new customers, but as you lose regulars, you need to draw in new people. Consider this an opportunity to find new ways to promote your business....

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24 Nov I am looking for a creative way to deal with a common problem. The owner needs to sell the business. The value of the business depends on the owner’s continued involvement for at least 18 months. The owner is not amenable to employment and the buyer does not want a consulting agreement. Any ideas?

The first thing I'd try is to find out what the specific issues of consulting verses employment of the selling and buying parties were. Talk with each of the parties; find the common ground in the specifics of what they both agree on. I'd then...

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24 Nov I’ve been an at home inventor for many years and I have a lot of good ideas that I would like to sell, but I don’t want to put my ideas in a business plan so they can be stolen. How do I protect my inventions and still get people to invest in them?

There are several ways to do this. The easiest way is to get a patent on the invention in question, but this is a lengthy and expensive process, often taking months and thousands of dollars. You can fill out a Provisional Patent Application (PPA) which...

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