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24 Nov I am a self-employed massage therapist. I have been on my own for 2 years now and did well until about 6 months ago when my steady cliental started to vanish. Even the ones who still use my services do so a lot less often. What can I do to build up my client list?

The answer to this might be much simpler than you think. If you're losing customers, it might be time for you to reduce your prices a little. Check your surrounding competition and price yourself just under them, start pushing for volume and repeat business. It...

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24 Nov I am looking for a creative way to deal with a common problem. The owner needs to sell the business. The value of the business depends on the owner’s continued involvement for at least 18 months. The owner is not amenable to employment and the buyer does not want a consulting agreement. Any ideas?

The first thing I'd try is to find out what the specific issues of consulting verses employment of the selling and buying parties were. Talk with each of the parties; find the common ground in the specifics of what they both agree on. I'd then...

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24 Nov I own a landscaping business which has been declining. The majority of my business comes from residential customers and a small portion from commercial contracts. Our prices are competitive, no recent increases, but customers started to decline our services. What can I do to find out the true reason behind it?

For one, talk to your customers. Being in business means building a relationship with your customers, and if they have a problem with your business that you don't know about, ask yourself if you have been listening to them. Talk to the customers that haven't...

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24 Nov I am the owner of an Italian restaurant that is losing its customer base due to economic times. I understand that people are cutting down on their expenses but is there anything I can do to keep my business alive and attract more customers?

This is a good time to look at your marketing. Repeat business often lulls owners into not searching for new customers, but as you lose regulars, you need to draw in new people. Consider this an opportunity to find new ways to promote your business....

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24 Nov I’m developing a compensation plan for outside sales reps selling a managed IT solution. I’m starting from scratch so any tips, examples or suggestions would be greatly appreciated. No point in trying to reinvent the wheel, right?

For one thing, keep the compensation simple. Percentages of order values work well in cases like this. Decide if you're doing straight commission or a base plus commission. Try to keep the program incentive based on performance and long term contractual agreements. If you speak...

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