24 Nov I own a landscaping business which has been declining. The majority of my business comes from residential customers and a small portion from commercial contracts. Our prices are competitive, no recent increases, but customers started to decline our services. What can I do to find out the true reason behind it?
For one, talk to your customers. Being in business means building a relationship with your customers, and if they have a problem with your business that you don’t know about, ask yourself if you have been listening to them. Talk to the customers that haven’t left and even those who have, find out what they like and don’t like about your service, then fix it. Try a little new marketing by offering your current customers better discounts for referrals. They can show off your work to their neighbors. Ask if it would be ok to take a certain amount off the bill if you could put a sign in their yard, choose the yards carefully. Your best advertisement is good work.